Terms & Condition
These Terms and Conditions apply to your use of the www.thedosamaker.co.uk website and every order placed with www.thedosamaker.co.uk. We’re passionate about our customers and making sure that you’re happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.
Our Contract with You
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.
We deliver thousands of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.
Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However we can’t guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you.
Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
All the prices we display include VAT.
From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at our discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. This is capped at 7pm in some parts of the UK.
You won’t be surprised to learn that you can pay with more or less any type of credit/debit card. This includes MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra. If there are any problems with receiving payment we’ll let you know.
From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time with eligible dates clearly visible. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on www.thedosamaker.co.uk and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.
We offer home delivery to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland).
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we’ll block any affected dates out of the checkout delivery calendar. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. We will do what we can,but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
If you’re not happy with your product or simply change your mind you must provide us with notice of cancellation within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Where you have not used the product and it is returned in the original packaging you will receive a full refund. Your refund will be made within 14 days of collection of the appliance.
To cancel a product and request collection please call 01923 825216. We’ll collect your product free of charge within reasonable time from when you cancel and on a day that suits you. We’ll also refund you the cost of delivery.
If Products are Faulty
As a consumer, you have legal rights in relation to products which are faulty or not as expected. We’re under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We’ll offer resolutions according ti the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Things Beyond Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Our Liability to You
Here at www.thedosamaker.co.uk, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.
As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.
Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. Fraud or fraudulent misrepresentation. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession). Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples). Defective products under the Consumer Protection Act 1987.
Information About Us and How to Contact Us
www.thedosamaker.co.uk is operated by The Dosa Maker Company Limited, a company registered in England and Wales. Our company registration number is: 9139767 and our registered office is at:
The Dosa Maker Company Limited
28 Lindsay Drive
Our registered VAT number is 203487522
If you have any questions or want to change something, then you can call on 01923 825216. We shall do our best to help you.
How We May Use Your Personal Information
We will use the personal information you provide to us to:
Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.